DOs and DON'Ts
When you are the troubleshooter...
There are problems
in a business unit.
Production and/or quality are dropping.
You are the manager
tasked
to solve them.
What now?
The following is a basic list of things to do, and practices to avoid.
-
Don't go in assuming that the
people
are lazy or don't care.
-
Do help them prioritize and set up efficient
work flow.
-
Don't impose a solution without utilizing the input of stakeholders.
-
Do listen, learn, and formulate a customized solution.
-
Don't expect the world to revolve around you because of your title.
-
Do recognize that there is power and/or
intimidation built into your title & consider the possibility that
people might not be open with you - especially if they perceive you
as rigid.
-
Don't be rigid.
-
Do monitor response to your solutions and adapt as needed.
-
Don't believe that there is a single, right, and magical solution.
-
Do keep in mind that even if a solution is "right", it is wrong if
the target group isn't ready or able to use it.
-
Don't design a solution in a philosophical vacuum.
-
Do make sure that the solution is aligned with the organization's
strategy & mission, otherwise
the cognitive dissonance will be deafening.
-
Don't act like you care.
-
Do care. Put yourself into the shoes of those who are living the
problem you are attempting to solve.
Do it
long enough to see it from their point of view, including the
emotional components.
Do you have any Do's & Don'ts that should be added to this list? If so, let us know: Click here to submit a new Do or Don't.